Post by account_disabled on Mar 15, 2024 22:50:46 GMT -5
Whether tools like chatbots will replace humans in customer service , we don't know. What is a fact is that despite there being so much technology, the costumer service still depends largely on human interactions to be completely efficient, that is, it is the skills and performance of your agents that will finally make a difference. difference. Therefore, we will give you a series of tips that your team should consider to bring out their skills and turn customer service into the reason why your customers come back and share your products in their stories . Do you want to learn them? Let's start by defining this area.
What is customer service? When we talk about customer service we refer to all the strategies and actions carried out to satisfactorily assist the customer in their journey through the consumer journey. Its concept is broader than what is CU Leads believed, since it involves in itself a compendium of things: purchasing process, delivery, resolution of concerns, doubts, suggestions or complaints. For a business to provide satisfactory customer service in all the aforementioned fields, the team must be prepared to provide clear, empathetic, effective and personalized communication.
This in at least three fundamental areas: Before the purchase: Provide assistance with concerns that arise before purchasing the product or service: What payment methods do you accept? Where do they deliver? How much does delivery cost? During the purchase: Answer questions about the service or product. Do you have another size? Isn't there another model? Don't you have something to match? After purchasing: Vital to retain customers. Try to solve problems that arise after purchasing: “The size doesn't fit me”, “Can I exchange it for another color.
What is customer service? When we talk about customer service we refer to all the strategies and actions carried out to satisfactorily assist the customer in their journey through the consumer journey. Its concept is broader than what is CU Leads believed, since it involves in itself a compendium of things: purchasing process, delivery, resolution of concerns, doubts, suggestions or complaints. For a business to provide satisfactory customer service in all the aforementioned fields, the team must be prepared to provide clear, empathetic, effective and personalized communication.
This in at least three fundamental areas: Before the purchase: Provide assistance with concerns that arise before purchasing the product or service: What payment methods do you accept? Where do they deliver? How much does delivery cost? During the purchase: Answer questions about the service or product. Do you have another size? Isn't there another model? Don't you have something to match? After purchasing: Vital to retain customers. Try to solve problems that arise after purchasing: “The size doesn't fit me”, “Can I exchange it for another color.